Shipping Policy

WHY MIGHT MY ORDER BE SHIPPED IN SEPARATE PACKAGES?
If your order contains multiple items, they may be shipped separately. This can happen if products are stored in different warehouses or if some items are available earlier than others. Shipping items separately helps us deliver your order more efficiently, without unnecessary delays.

WHEN WILL I RECEIVE MY ORDER?
Orders are processed within 1–2 business days. Delivery times vary depending on destination and product availability:

  • United Kingdom: estimated 3–12 business days

  • Europe: estimated 3–12 business days

  • Rest of the world: estimated 3–12 business days

Please note that these are estimated timeframes and may be affected by courier operations, customs clearance, or seasonal demand.

WHAT HAPPENS IF MY ORDER IS DELAYED OR LOST?
All orders are shipped with tracking and insured delivery. If your order is delayed, returned, or lost in transit, please contact us immediately. While postal delays and customs processes are outside our control, we will work with you to resolve the issue. In most cases, a replacement order with tracking will be provided at no additional cost. Please refer to our Return and Refund Policy for full details.

WILL I BE CHARGED FOR CUSTOMS OR TAXES?
Our product prices are displayed tax-free. Depending on your country, import duties, taxes, and customs fees may apply once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer. We are not responsible for any delays caused by customs. For more details, please contact your local customs authority.