Price-Match Policy

Price-Match Policy

At FixItHut, we want our customers to shop with complete confidence, knowing they are always getting a fair deal. That is why we offer our Price-Match Guarantee. If you find the same product being sold at a lower price by another eligible retailer, we will match that price – subject to the conditions below.

Eligibility

  • The product must be identical (brand, model, size, colour, and specifications).

  • The competitor must be a legitimate retailer, registered in the UK or EU, and not a marketplace seller, auction site, or private reseller.

  • The product must be in stock and available for immediate purchase and delivery from the competitor.

  • The competitor’s price must be publicly visible and not part of special promotions such as clearance, liquidation, bundle offers, coupon discounts, or membership-only pricing.

How to Request a Price Match

  1. Contact us at customer@fixithut.com before placing your order, or within 24 hours after purchase.

  2. Provide the following information:

    • Competitor’s website link where the product is listed.

    • Screenshot of the advertised price, including date and time.

    • Your FixItHut order number (if you have already purchased).

  3. Once verified, we will adjust your order price or refund the difference within 5–7 business days.

Exclusions

  • Prices from online marketplaces (eBay, Amazon, AliExpress, etc.), classified ads, or resellers.

  • Products with pricing errors, misprints, or temporary flash sales.

  • Non-identical items, including refurbished, open-box, or pre-owned products.

  • Price differences lower than £1 will not be matched.

Final Decision

FixItHut reserves the right to verify all claims and determine eligibility. Our Price-Match Guarantee cannot be combined with any other promotions or discounts.